S U P P O R T

SOB Exotics guarantees live arrival on all fish. Live arrival means that when the fish arrive at your door and you open the box, the fish will be alive in sealed bags. Once the fish bags are opened and the fish are exposed to your water, the guarantee is null and void. We do not guarantee that the fish will live in your water conditions or not get harassed or even killed by other fish in your tank. All we guarantee is that they will be alive when they are delivered and the box is opened. All livestock sales are FINAL with FREE Shipping.

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SOB Exotics is not responsible for damages caused by the shipping carrier, nor can we control any delays set by our carrier. When the fish are shipped, they get stressed and vulnerable. We recommend putting them in a quarantine tank so they don't get harassed for a few days, maybe a week. It should be noted that fish behavior is not entirely consistent in every situation.

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Here is some general information that should be taken into consideration and is by no means a guarantee of how fish will behave:

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The best way to reduce aggression in cichlids is to raise them small and together, allowing them to mature at the same time. When adding new fish to an established tank, adding more than one will greatly increase survivability of the new fish. We suggest adding at least three new fish at a time.

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Male dominance is a reality at the forefront of cichlid ownership. Males that appear similar and/or the same species will target each other. Adding other colorful cichlids and providing places for fish to hide can help to distract similar looking males.